Refund policy

30-day returns. You have 30 days from delivery to request a return.

Fit Guarantee (EV products): if you ordered the variant that matches your car's model, year and trim from our fit table and it doesn't fit, we'll send the correct part or give you a full refund, and we cover return shipping. Send us 2-3 photos showing the fit issue.

If you ordered the wrong vehicle variant: no problem. Contact us within 30 days and we'll exchange it or refund it. Return shipping is paid by the customer in this case.

Change of mind: unused items in original packaging can be returned within 30 days. Return shipping is paid by the customer. Installed, used or washed items (e.g., soakers that have been worn, mats that have been used) can't be returned for change of mind. They are still covered for defects.

Damaged or defective: email photos within 14 days of delivery. We'll replace or refund, with no return needed for most low-cost items.

How to start a return: email support@rinktoroad.com with your order number, the item, and the reason (photos for fit/defect issues). We'll reply within 1 business day with a return address and instructions. Please don't send items back without a return authorization. Our partner warehouses can't accept unannounced returns.

Refunds: issued to your original payment method within 5 business days after we approve the return (or receive it, if a return is required). Your bank may take a few extra days. Original shipping was free, so nothing is deducted for it.

Exchanges: we treat exchanges as a refund plus a new order so the new item ships right away.

Heated products: for hygiene and safety, heated items can be returned only if unused, unless defective.