Shipping policy
Free US shipping on every order. We ship to the 50 US states. We don't ship internationally yet.
How long will it take? Our products ship from partner warehouses, some in the US and some overseas. Each product page shows its own delivery estimate. Here's the general rule:
- US warehouse: 1-3 business days processing + 2-6 business days transit = 3-9 business days total
- Overseas warehouse: 1-3 business days processing + 6-12 business days transit = 7-15 business days total
- Your order confirmation and product pages state which estimate applies.
- Orders with items from different warehouses may arrive in separate packages, each with its own tracking.
- Tracking: you'll get an email with a tracking link once your order ships (usually within 3 business days). Tracking can take 24-48 hours to update.
- Delays: if we can't ship within the time we stated, we'll email you with a new estimate and the option to cancel for a full refund (as required by the FTC Mail Order Rule).
- Holiday cutoffs 2026: order overseas-shipped items by Dec 5 and US-shipped items by Dec 15 for the best chance of delivery before Dec 25. After that, consider a digital gift card.
- Lost or stolen packages: contact us within 30 days of the estimated delivery date. If tracking shows no delivery, we'll reship or refund. If tracking shows "delivered" but you can't find it, check with neighbors and your carrier first, then contact us. We'll work with you.
- Wrong address: please double-check at checkout. We can update an address within 12 hours of ordering.